Network Support After Dark

A new study finds that only 9 percent of colleges and universities offer 24/7 network support.

Few students—traditional or nontraditional—complete their work within the 9-5 work day. Rather, libraries and dorm rooms are bustling late into the night with students burning the midnight oil. But, according to findings from the 2012 ACUTA (The Association for Information Communications Technology Professionals in Higher Education) ResNet Survey, only 9 percent of colleges and universities offer 24/7 network support.

Other helpdesk findings show that, while not 24/7 support, nearly two-thirds of institutions do offer more than 40 hours of support per week; another 17 percent offer more than 60 hours. Eight percent of institutions outsource a portion of their network helpdesks, with nearly 57 percent of those who outsource offering 24/7 support.